Refund policy

Last updated: [23/02/2026]
Due to the personalised and digital nature of our services, the following refund terms apply.
Personalised Health Analysis Services
Once work has commenced on your personalised report, refunds are not available.
This is because:
  • The service is custom-created for you
  • Time and professional analysis are immediately allocated
  • The work cannot be resold or reused
By purchasing, you acknowledge and agree that the service begins shortly after payment.
Cancellation Before Work Begins
If you wish to cancel and work has not yet started, you may request a cancellation within 24 hours of purchase.
Refunds (if approved) will be processed using the original payment method.
Digital Delivery
All reports are delivered digitally.
You are responsible for ensuring:
  • Your email address is correct
  • You check spam/junk folders
  • You download and save your report upon receipt
We are not responsible for lost digital files after delivery.
Corporate Services
Corporate wellness services are governed by separate written agreements and may have different cancellation terms.
Statutory Rights
Nothing in this policy affects your statutory rights under UK consumer law.